Category Archives: Community

Customer Involvement’s Wolfey: Wonder-ful support for our armed forces

You might have seen the march for Armed Forces Day in Bolton Town Centre on 27 June. The Wonder Woman Group in Hall i’ th’ Wood also put on a celebration event at the Greenway Community Centre, with a number of members having personal reasons to pay tribute.

The Wonder Woman Group meets 1-3pm every Tuesday at the centre and they’re supported by Christine Fitton – our UCAN Centre Project Officer from Tonge Moor. They’re one of the first groups I got to know and I’ve been impressed by their strength and support for each other.

The group offers positive activities to gain confidence, new skills and learn about support services. You’re guaranteed a warm welcome if you fancy popping in to see if it’s for you. Continue reading

Customer Involvement’s Wolfey: Bosses, jobs and doing things differently

Our team met with Noel Sharpe, our new Customer and Community Director, plus I went to a briefing for all staff from our Chief Executive Jon Lord. Both talked about ‘Thinking differently, working differently to become one organisation.’

Jon explained how we need to review our services by looking at the whole customer journey from start to end as a way of better understanding our customers’ needs, experiences and knowing what we need to do.

Noel talked about how we can strengthen the links between housing services and customer involvement services so we can respond better to customers’ needs.

Coming from housing services to customer involvement (I was an interventions officer on the Preventative and Enabling Team, which provides support for the most vulnerable people in Bolton), this was music to my ears.

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Customer Involvement’s Wolfey: The impact of coffee

This week I’ve mastered the art of making a brew. You may think this is no great feat, you make even think I’m just trying to get out of my round, but you then you need to see the modern taps in the brewing area of Valley House. Impossible to work … until a kind lady seeing me struggle kindly pointed out that I needed to press the button in the middle of the tap as well as the side red button for hot water. It has taken two and a half months but I’m now able to get a decent caffeine fix without relying on others!

This was good timing as I started my Community Impact Assessment report. We do these reports wherever we work with the community to see what difference we’re making in neighbourhoods, how we’ve improved services and made the best use of the money available. Wired on caffeine, I’ve trawled through many folders to find out what we’ve done in our north neighbourhood (bearing in mind I wasn’t here until April), and the money and customers involved. I’ll produce a document that goes towards our annual report. Click here to see last year’s.

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Customer Committee’s Carol: Getting down to business

Customer Committee’s Carol: Getting down to business

The volunteer members of the Customer Committee monitor Bolton at Home’s performance, set standards, review services and recommend improvements.

One of the ways we do this is to come together for business meetings, where we discuss all these things and Bolton at Home’s policies in more detail.

Our meetings are quite formal – we have an agenda, the meetings are chaired and minutes are taken. This ‘official’ style of meeting can be productive and help us cover a lot of ground.

This time around we discussed Continue reading

Customer Involvement’s Wolfey: Beating antisocial behaviour, bogus callers and phones

My team is allowing to me work with and develop a new group. Yay!

It’s after a customer from Halliwell, concerned about antisocial behaviour and environmental issues where she lives, got in touch with lots of ideas how to tackle these issues and wanted to develop a community garden with like-minded customers.

Me and my colleague Lynn Cullen (I’m not completely let out on my own yet) met with Debbie and other customers last week. They’ve been having an awful time. Evictions haven’t stopped people knocking on their doors in the middle of the night to ask for cigarettes or even if they’re “doing business.” And the herbs and flowers planted by customers under their windows to encourage people to use a footpath path have been trampled on. Continue reading