The great thing about being a Business Intelligence Analyst (BIA) is the variety of work. We regularly get to work with staff across the business and link up with customers through our Customer Inspector service.
A typical day for me would start by completing a task from our team rota. One such task involves compiling some data to assess the impact of the bedroom tax on our customers. I’ll determine how many of the 2,200 customers affected have been able to cover the charges they are liable for. Whilst doing this work I’ll double check the procedure notes I have written for the other members of the team. This is something we focus on to ensure that anyone of us can produce the information to the same quality.
After this I’ll concentrate on the Strategic Performance report that I compile to go to the board. I’ll chase up staff in other departments for information (see you all next quarter!) and incorporate anything I receive into the commentary I write. One of the benefits of moving to Valley House has been that more people are under one roof and I can go and see them in person, rather than relying on emails or phone calls.
After a quick brew (and the obligatory biscuits) I’ll focus on preparing for a team project day that will take place later in the week. We’re currently in the process of reviewing the performance information we produce and strengthening our links with other areas of the business. I like to try and create new exercises to make our project days interesting. It’s been good to work on this with the other BIAs, as the skills we each have complement each other.
My afternoon starts with a process improvement session. I’m currently collaborating with Ruth Thornton and Tibha Patel (two of the Business Development Managers) on their work with Repairs and Maintenance, as part of the Paving the Way programme. After mapping out existing processes earlier in the year, we have now moved on to designing our ideal processes for reporting a repair and repairs enquiries. I’ve enjoyed getting to know so many of the staff within R&M and the sessions have been productive – though the amount of post-it notes we have used doesn’t quite fit the profile of the paperless office we aspire to!
Before leaving for the day I’ll have a quick debrief with Ruth and Tibha to review our notes from the day and share out any follow-up work. On my way out I’ll catch up with the Comms and Marketing team in my continued efforts to get on as many of their publications as possible (#faceofboltonathome?).
Philip Tonge, Business Intelligence Analyst