Here’s the first in a series of blog posts from members of Bolton at Home’s Customer Committee. Follow as they reveal what it’s really like to be a volunteer, helping us to improve our services, in their own words.
I’m not very good around moaning people.
If there’s an opportunity to moan, I prefer to take advantage of it for myself and not have to share the time listening to others’ moans, which obviously I think are not as valid as mine.
Genuine concerns are another matter. I’m more than happy to listen and investigate the possibility to rectify, make amends, change for the future and help to plan a better way forward. This is why I love what I do, as a member of the Customer Committee.
A couple of weeks ago we met with Bolton at Home officers to decide on a plan to publicise what we do to staff and customers, as we fear we’re still a mysterious entity.
I quite like the idea of being a woman of mystery but not in this context!
We want everyone to know what we’re striving to achieve in giving our time, effort, expertise and experience to make things better, whilst keeping safe all that is good in your ways of working and our communities.
The very next day, the disabled facilities adaptation review working party met to review our findings from the extensive investigation we carried out over the past few months. Now that sounds big and important!
As with other reviews, we all reported back that it’s fascinating to learn how a service works.
Importantly, we need to know what our fellow customers think. Staff opinions and ideas are equally imperative in finding that positive way forward to a better service.
We spend a lot of hours doing this work but there are always lots of biscuits and bacon butties involved as well.
Roll on the next meeting.
Customer Committee Member
Get to know our Customer Committee at http://www.boltonathome.org.uk/customer-committee