Monthly Archives: March 2012

Sylvia Simpson blogs about the RESPECT Charter for ASB

Boltonat Home has signed up to the housing sector’s RESPECT Charter for Anti Social Behaviour (ASB). This highlights our commitment to providing high quality ASB services, making us accountable to our customers for the delivery of these services across our estates.

We hosted an awareness raising event at Friends Meeting House on Wednesday, March 14 to see how well we are doing against those commitments.Boltonat Home staff, customers, elected members and stakeholders, including the Greater Manchester Police and community safety services within Bolton Council, were all in attendance.

We’ve had fantastic feedback, with lots of healthy debate and discussion around our ASB services on the day. In particular, we’ve spent time getting feedback on what we do well and areas where we could make improvements to the ASB service.

Taking onboard everyone’s input and comments, we will now be incorporating some of the suggestions into an improvement action plan for the service. This, in turn, will hopefully improve the way that Bolton at Home tackles anti social behaviour – a primary objective of the RESPECT Charter.

A big thank you has to go out to all of those who lent their support. It’s a shining example of the positive work we are carrying out across the directorate. Well done to everyone involved!



Jon Lord blogs about work placements

There has been much debate about the Government’s controversial work placement scheme of late.

Of course offering people work experience is important, and we always aim to provide a quality experience at Bolton at Home. 

The debate on whether work experience placements should be paid for or not isn’t the key issue. What is important is ensuring that people get a choice over where they get their experience. 

It should be related not only to their skills, but also to their aspirations in terms of what they want to achieve and do.

You can view our current work vacancies on the main Bolton at Home website.

Bolton at Home’s staff get the ‘study bug’

Looking back at our employee learning journey throughout 2011 I am absolutely blown away by how many of our colleagues have achieved qualifications over a 12 period. Over 110 of our colleagues (12%) undertook and completed formal study, with many more still studying. Wow!

Overall, 28 different disciplines have been covered with more than 80 Bolton at Home employees earning certificates in courses including an in-house ILM Leadership and Management Certificates at Levels 3 & 5, the CIH Certificate in Housing Level 3 with Blackburn College, the Level 4 Introduction to Regeneration at Bolton University, and the NVQ Levels 2 & 3 in Customer Service with Runshaw.

In addition to this, 23 of our colleagues took advantage of our sponsored study programme which financially supports them to achieve professional qualifications. These ranged from a Level 4 certificate in Managing Diversity & Equality to a HNC in Building Studies.

For some this was an ongoing lifelong learning journey, as they had already caught the study bug completing previous qualifications. For others, it was their first formal study since the heady days of school and feedback we received was that the return to learning was daunting initially but a very liberating experience when they received their certificates.

At the end of last year, we held a ‘Service Star Awards’ event to recognise and honour each of our employees that had completing further training and qualifications.

At the event, our chief executive Jon Lord said that ‘the strength of Bolton at Home is in its staff’ and I’m proud to say that through the commitment of these colleagues as a business we are now in a stronger and healthier position than ever which will help us achieve our goals during 2012.

Paula Whylie, Learning & Development Manager