If you follow posts on this blog from committee members, you’ll get a good flavour of the different activities and meetings we’re involved in by working with Bolton at Home to improve services for customers.
Our regular activities include learning sessions, which are informal meetings to find out what’s going on in the organisation, Bolton or Greater Manchester.
At our most recent learning session, we learnt about all the research and planning that has gone into investigating the possibility of installing photovoltaic panels to Bolton at Homes properties. What a brilliant idea! Can I be first, please?
It seems a win-win situation, but, obviously, not all properties would be suitable and those with unsuitable properties could be a bit miffed at missing out on the fuel savings and the chance to be more eco-friendly. The good news is that Bolton at Home runs a scheme available to everyone called Keep Warm for Less. This offers free training, advice and one-to-one support to help customers heat their homes efficiently, get the best tariffs, move from prepayment to standard meters, apply for discounts and grants, and deal with debts.
So far, Keep Warm for Less has saved 150 customers an average of £150 each on their annual fuel bills. Contact the team on 01204 219838 or email Keepwarmforless@boltonathome.org.uk if you want to be next.
We also saw an early draft of this year’s annual report to customers and we made a few comments. We want Bolton at Home to shout about the very good things it does across the borough, so we want to make sure the annual report does just this. I understand it’ll be out in a few weeks.
Then onto our annual report to the Board. Easy peasy, lemon squeezy, we were brilliant, again! Seriously, when it’s written down you see how much we’ve looked at, assessed, discussed, decided and recommended, and realise how very much we’ve enjoyed ourselves.
Next is our own governance. We all have to be assessed to make sure our mutual relationship is progressing how we hoped and look at what we want to achieve, personally and collectively in the next twelve months.
360 degree scrutiny…can’t give it if we’re not prepared to get it back!!
Good session…time flew….up for the next challenge….bring it on!!
Customer Committee Member
Follow members of our Customer Committee on our blog as they reveal, in their own words, what it’s really like to be a volunteer and help us to improve our services.
You can also get to know our Customer Committee better at http://www.boltonathome.org.uk/customer-committee