A day in the life of a Business Intelligence Analyst

a photo of a man sitting with a computer behind him

A day in the life of a Business Intelligence Analyst

The great thing about being a Business Intelligence Analyst (BIA) is the variety of work.  We regularly get to work with staff across the business and link up with customers through our Customer Inspector service.

A typical day for me would start by completing a task from our team rota.  One such task involves compiling some data to assess the impact of the bedroom tax on our customers.  I’ll determine how many of the 2,200 customers affected have been able to cover the charges they are liable for.  Whilst doing this work I’ll double check the procedure notes I have written for the other members of the team.  This is something we focus on to ensure that anyone of us can produce the information to the same quality.

After this I’ll concentrate on the Strategic Performance report that I compile to go to the board.  I’ll chase up staff in other departments for information (see you all next quarter!) and incorporate anything I receive into the commentary I write.  One of the benefits of moving to Valley House has been that more people are under one roof and I can go and see them in person, rather than relying on emails or phone calls.
After a quick brew (and the obligatory biscuits) I’ll focus on preparing for a team project day that will take place later in the week.  We’re currently in the process of reviewing the performance information we produce and strengthening our links with other areas of the business.  I like to try and create new exercises to make our project days interesting.  It’s been good to work on this with the other BIAs, as the skills we each have complement each other.

My afternoon starts with a process improvement session.  I’m currently collaborating with Ruth Thornton and Tibha Patel (two of the Business Development Managers) on their work with Repairs and Maintenance, as part of the Paving the Way programme.  After mapping out existing processes earlier in the year, we have now moved on to designing our ideal processes for reporting a repair and repairs enquiries.  I’ve enjoyed getting to know so many of the staff within R&M and the sessions have been productive – though the amount of post-it notes we have used doesn’t quite fit the profile of the paperless office we aspire to!

Before leaving for the day I’ll have a quick debrief with Ruth and Tibha to review our notes from the day and share out any follow-up work.  On my way out I’ll catch up with the Comms and Marketing team in my continued efforts to get on as many of their publications as possible (#faceofboltonathome?).

Philip Tonge, Business Intelligence Analyst

Building better futures: experience counts for Kurtis

On his return from Romania, Kurtis Atkinson, 18, told us that he would “happily do it again”.  He explains why.

“I wanted to take part in the programme because I’d never done anything like this before and it seemed really interesting.

Whilst I was there, we laid foundations and skimmed the inside of people’s houses.  We also demolished the inside of a building that the FAST Charity  will turn into a learning centre.

One of  the people I met was a man called Yon.  He works for FAST and is very interesting with a bubbly personality.  It was fun to work with him.  He pronounced my name “Kurtish”, which I found funny until everyone else started calling me that.

In Romania, I learned that some people don’t have a lot but they seem happy with what they have. 

I enjoyed being there.  It was hard work but fun. 

I was able to meet new people and work for those who needed my help. 

Everyone involved made it a good experience and I’d happily do it again.”

Building better futures: realisations after Romania

John Robinson, 19, is a trainee plumber from Egerton.  Here he looks back on his time in Romania and explains how valuable it has been to him. 

“When I first heard about the Romania part of the programme, I thought it would be an amazing experience to be involved with.  I looked forward to meeting people from different walks of life and seeing how they live.

When I learned that we were going to help a community build a better future, I wanted to get involved even more.

During our time there, we helped multiple families with different projects.  These included laying foundations to help a family start building their home, rendering another family’s home and building a local shop.

The most rewarding part was helping a family underpin their house to prevent it from collapsing after they’d spent three years building it.  It was a real team effort to get the job completed within the time scale we had and the family even chipped in where they could, with their eldest son driving the horse and cart to get the sand for us to mix concrete.  The gratitude the family showed us for saving their house from ruin made the all hard work worthwhile.

We met so many interesting people over the two weeks.  John, who was an original Roma gypsy, had managed to secure a job at the charity where we were based.  He was a real character who kept us laughing on a daily basis, with his impressions of an English accent and his dry sense of humour. It was interesting to hear his story of his background and how he’d managed to improve his life for his wife and children.

It was also amazing to get to know the Roma community and how welcoming they were after they’d got to know us.  It was interesting to learn about their culture and the way they did things differently to us.

Whilst I was in Romania, it made me realise how we take things for granted such as having a roof over our heads, clean water and food.  After seeing how happy the Roma community was despite having so little, it made me realise that we should be much more appreciative of what we have.

I also realised how much more difficult simple tasks are without the use of power tools and how important it is to work together as a team.

The main thing I enjoyed about the programme was seeing how much the Roma community warmed to us.  At first they were apprehensive but towards the end they were inviting us into their homes for cups of coffee.

It was also great to be able get to know people who you normally wouldn’t get the chance to see or meet, even though we work for the same organisation. 

Overall this trip has been an amazing opportunity and has taught me to value things.  I’m very grateful to have been offered this experience and I hope that the programme continues to enable other people to benefit as I have done.”

Building better futures: reflecting on Romania

Jason Cooper, 18, was a member of the first group to go to Romania.  From horses and carts to the beautiful game, he reflects on his experiences and what they’ve meant to him.

“I’m in my second year at Bolton College, where I’m studying carpentry and joinery.  I’m also on the Switch Programme at Bolton at Home, which involves doing two days of work experience each week for two years whilst undertaking a NVQ qualification.  It’s helped me gain valuable experience in the world of work.

When I heard about the opportunity to help people in Romania , I liked the idea straight away.  I discussed it with my family who all encouraged me to put my name forward.

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What is a noise nuisance?

Are you creating a noise nuisance?

This information is to help you understand noise problems.

Most of the complaints we get are about noise.

The most common noises we get complaints about are:

  • Barking dogs.
  • Loud music.
  • Shouting.
  • Slamming doors.

Often these noises are a problem because they happen at night or early in the morning. They can be annoying at any time but are more noticeable at quiet times of day.

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